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IRCTC Contact Information

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IRCTC Complaint

Looking for reliable IRCTC Contact Information? IRCTC, short for Indian Railways Catering and Tourism Corporation, is a public sector enterprise offering ticketing, tourism, and catering services for Indian Railways. Initially managed by the Government of India under the Ministry of Railways, IRCTC has transformed the travel experience by offering online booking, e-catering, tatkal reservations, tourism packages, and onboard hospitality. With the platform evolving consistently, it continues to ease travel for millions across India.

For those searching for IRCTC Contact Information, customer care is easily accessible. You can call the helpline numbers 0755-6610661 or 0755-4090600 for assistance. For email queries—whether related to ticket cancellation, online reservations, or refunds—several dedicated IDs are available to resolve concerns smoothly. The IRCTC Contact Information also helps users check PNR status, confirm train tickets, or even book an entire coach for group travel or weddings.

IRCTC Contact Information is not just limited to phone or email—travelers can now access services directly via smartphone or computer. The official IRCTC portal makes it simple to access train schedules, ticketing options, and more from anywhere. With comprehensive and responsive support, IRCTC ensures that travelers have an efficient and stress-free experience throughout their journey.

Online ticket booking

Currently, it is only the IRCTC portal that allows people to book tickets to their desired destinations from anywhere and at point of time. Ticket booking access commences three months ahead of the journey date, thereby allowing passengers the comfort to book much in advance and to be rest assured of getting confirmed tickets for their travel.

Attending queries and concerns

Travelers often have various queries regarding booking status, train seats, coach allotment, time tables, real-time running status, halts, and station details. In such cases, IRCTC Contact Information becomes extremely useful. By visiting the IRCTC portal, users can conveniently find detailed answers to their concerns by navigating through well-organized categories. Whether you want to track your ticket status or view real-time updates, the portal provides instant access with just a few clicks.

When it comes to addressing complaints, the IRCTC Contact Information includes helpline numbers linked directly to specific reservation offices. Passengers can call the designated reservation enquiry numbers based on their region to resolve concerns efficiently. This facility ensures that travelers are connected to the right support without confusion or delay.

Moreover, IRCTC Contact Information now includes special helpline numbers for enhanced service. Dial 182 for the All India Security Helpline to report any safety concerns. For general queries or complaints regarding railway services, passengers can call 138. These numbers are part of IRCTC’s initiative to make rail journeys safer and more comfortable for all. Whether it’s about bookings or safety, having accurate IRCTC Contact Information at hand is essential for a smooth travel experience.

IRCTC Contact Information and helpline numbers?

Searching online for IRCTC Contact Information and helpline numbers? You’re in the right place. Whether your query relates to booking issues, checking booking status, knowing seat details, train timetables, or live running status—IRCTC Contact Information is essential. Multiple helpline numbers exist for resolving such concerns through reservation offices. Passengers can call individual reservation lines to ensure their queries are addressed efficiently and without hassle.

According to the latest updates, IRCTC Contact Information includes several critical numbers. The All India Security Helpline number is 182. For general concerns or complaints, dial 138. Need support related to bookings via debit/credit card, fare queries, arrival or departure timings, PNR status, or availability of accommodation? Simply call 139. If you wish to submit feedback or request coach cleaning, SMS CLEAN to 58888.

IRCTC has also introduced a toll-free number—1800-111-321—for food-related complaints and services onboard. This number is helpful for addressing food quality concerns during your journey. The most common number for Central Railways support remains 139. You can call it to get details on train delays, running status, ticket availability, fare queries, and more. Keeping IRCTC Contact Information handy ensures a smooth and informed train travel experience.

IRCTC Helpline and Complaint Numbers are available here:

Helpline Numbers for Complaint Related to Reservation Offices:

Telephone No.044-25354405 or will be able to call the following Helpline Numbers.
Chennai : 044-25354457
Madurai : 0452-2308250
Tiruchchirappalli : 0431-2418992
Salem : 0427-2431010
Thiruvananthapuram : 0471-2326484
Palakkad : 0491-2552755

Surat-02612401792,
Mumbai Central-02223077292,
Nandurbar -02564222422
Bandra T 022-26435756
Valsad-026-32241904
Vapi-0260-2462341

Goods Wagon Derailment : Western Railway
Helpline Numbers

Passengers can seek information about Change in Train Schedules etc on Helpline Nos : BDTS-02267647594,BVI-022 67634083
Surat : 02612401792
Mumbai Central : 02223077292, 02267645552

Mumbai Local Trains : Helpline Numbers

GRP – 9833331111
RPF (Railway Protection Force) Western Railway – 1311
RPF (Railway Protection Force) Central Railway – 1275

NEW Helpline Numbers by Indian Railway

  1. All India Security Helpline No. 182
  2. For any Queries/Complaints.  138
  3. For PNR status, Arrival/Departure of trains, Accommodation Availability, Fare enquiry, Ticket booking through Debit/Credit Cards etc.- 139
  4. For ‘Clean my Coach’ – SMS CLEAN to 58888

Customer Care Phone No : IRCTC

You can contact IRCTC Official Customer Care through phone number via following way
Customer Care No. : 011-39340000, 011-23340000
Chennai Customer Care No. : 044-25300000
Fax no. : 011-23345400

Customer Care E – Mail ID: IRCTC

You can contact IRCTC Official Customer Care through E – Mail via following way
Cancellation E-tickets: [email protected]
I – tickets/ E – tickets: [email protected]
Shubhyatra users: [email protected]
Mumbai Suburban Season tickets: [email protected]

IRCTC Catering Customer Care

Indian Railways announced new Customer care toll-free helpline (1800-111-321) number to lodge complaints about food quality or any other issues related to Railways food service.

CATERING COMPLAINT MONITORING CELL BY SCR

South Central Railway operates 24 hours new Customer care Catering Complaint Monitoring Cell. For this SCR provided free helpline Toll Free Nos and E-Mail.
The Phone Numbers are
1800-425-5090
9701370964 (mobile)
040-27834044 (BSNL)

Railway Catering Complaint:: Bilaspur / Nagpur / Raipur

South East Central Railway announced CATERING COMPLAINT No. and SMS facility for the convenience of railway passengers. Passengers can register their complaints through SMS or can make a call to the Number introduced by South East Central Railway and Catering Complaint Monitoring Cell regarding catering services of the railway stations and running trains.

TOLL FREE NUMBER
HEAD QUARTERS – 09752051355
BILASPUR – 09752088444
RAIPUR – 09752081968
NAGPUR -08600036214

IRCTC HELP LINE NUMBERS : CENTRAL RAILWAY

Helpline numbers for basic Enquiry of Central Railway is single Helpline number 139. Following are the categories for this

Manual Enquiry
Late running trains
24X7 Enquiry Services at 139
PNR Status enquiry.
Current train running position (all India basis)
Accommodation availability.
Fare enquiry (Reserved/ Unreserved)
Also available in Hindi, Marathi, Gujarati and English.
The system has value-added services too.

How to Book Train Ticket

Curious to know how to book train ticket? Looking for reliable guidance? The answer lies in the official portal of Indian Railways—IRCTC Contact Information plays a key role here. IRCTC, being the authorized platform, lets you manage everything from booking to cancellation to modifications easily. To start, simply register on the portal by filling in your basic details. Once your login credentials are created, access your account.

After logging in, input your travel dates, departure station, and destination, then hit the search or go button. The system will display a list of trains operating on that route. Select any train to view detailed information such as departure time, arrival time, total travel duration, halts, average speed, and—most importantly—seat availability across different classes.

Using the power of IRCTC Contact Information, this platform enables you to make informed decisions on train selection and seat preference. Once you’ve found the right train and class, proceed with the booking as per your schedule and comfort. This seamless process ensures convenience and flexibility. With IRCTC Contact Information always accessible, your train travel planning becomes efficient and stress-free. Happy booking—travel smart and enjoy your rail journey with confidence!

IRCTC Complaint Online

Looking for ways to submit an IRCTC Complaint Online? Indian Railways constantly updates and improves its services for better passenger convenience. These updates may relate to fare adjustments, freight pricing, station cleanliness, train operations, passenger safety, easy bookings, and more. Even after these enhancements, if any discomfort or issue arises, the IRCTC Complaint Online system is available to resolve them efficiently. You can register your concern by filling out the online form available on the official Indian Railways website.

This platform also allows you to track the status of your IRCTC Complaint Online, ensuring that proper action is taken. You can also contact the support team through multiple channels such as helpline numbers, emails, and social media. For general complaints, call 138. For any safety or security issues, dial 182. Alternatively, passengers can send a message to 9717680982 to register a complaint via SMS.

In emergencies or for urgent service issues, you can also tweet directly to the official handle @RailMinIndia. The IRCTC Complaint Online service has truly become a reliable option for passengers, ensuring their concerns are addressed promptly and effectively by the railway authorities.

Information about indian railways ticket cancellation and refund process

Want to know about the information related to Indian railways ticket cancellation and refund process? When you cancel a reserved train ticket, this is natural that you are entitled to get a partial or full refund of the amount you paid at the time of booking. The refund process is different for e-tickets booked online and counter tickets.

Refund Process for Counter Tickets:
  1. If you cancel the ticket from a PRS counter, the refund can be collected from the counter itself subjected to the deduction of cancellation fees.
  2. If you cancel the counter ticket online through IRCTC, you can collect the refund from the rail station, where you are supposed to get on the train, or a neighbouring satellite location of PRS within a time frame. It is a must to give back the original ticket to collect the refund.

Refund Process for e-tickets booked via Mobile App/IRCTC App:

As per the IRCTC refund process and norms, you are eligible to get a refund for e-tickets online via IRCTC or any other mobile app, by doing the cancellation online. The applicable cancellation fees will be deducted from the amount paid and the refund will be made to the same account through which you did the same.

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Indian Railway News, IRCTC, IRCTC Contact Information, Railway Ticket Refund Rule

The Rules of Refund Process for Train Ticket

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Indian Railways is a very big network and thus it has some genuine terms and conditions to work smoothly. From train routines to booking procedures, everything works under a certain method and in case of ticket money refunds and other things, certain instructions are always followed.

There is a provision of refund rules in Indian Railways and the comprehensive refund rules are notified post the year 1998. New refund rules have come to function from the year 2015.

There have been a few objectives for the new changes which have been done under the rule. They are mainly done to

  • To plug the scope of misuse.
  • To help and facilitate the travellers with proposed ticketing or with mobile ticketing.
  • To prevent and discourage the blacker to market train tickets to the passengers.
  • To initiate the process of automatic refund of e tickets in case there is a cancellation of the train departure due to some unavoidable crisis. One does not need to fill up any TDR in this case.

What are the rules?

There are some revised refund rules which are needed to be followed.

  • There is a charge of clerkage per passenger in case of cancellation of any unreserved, waitlisted and RAC tickets. For unreserved classes, it is Rs. 30 and second class (reserved) it is Rs. 60 and for other classes also, it is Rs. 60.
  • The cancellation charge which is valid on per passenger for confirmed tickets vary because; it all depends on the gap between the day of the cancellation and the date of journey. In case of cancellation before 48 hours of the journey, the minimum cancellation charges are:

1st class AC: Rs 120

2nd  tier AC: Rs 100

3rd  tier AC: Rs 90

Second Class Sleeper: Rs 60

Second Class: Rs 30

In case, it is between 48 hours and 6 hours of the journey, the cancellation charges are added 25 percent extra depending on which class the passenger was supposed to travel. If it is done between 6 hours to 2 hours before the train departure, then the cancellation charge soars up to the 50 percent rate of the actual ticket fare.

  • There is no refund procedure after this and within 2 hours to train departure one can cancel the ticket but they will never get a refund.
  • In case of cancelling of trains for e-tickets: Before 01.07.2015, for refund, TDR had to be filed. In the event of cancellation of trains for e tickets, with effect from 01.07.2015, refund is granted automatic. There is no need of filing of TDR. But there are not any changes for the counter PRS ticket.

Indian Railways is undoubtedly the largest network for long distance travels in India, and one can easily afford this travel as the ticket rates are priced. One can also book and cancel tickets from online websites as well and it is easy to do that by logging into the website and choosing according to the convenience.

RulePre revised (before 12.11.2015)Revised (w.e.f. 12.11.2015)
1.Levy of clerkage per passenger for cancellation of unreserved, RAC and waitlisted tickets:-
(i). Unreserved (second class): Rs. 15.
(ii) Second class (reserved) and other classes: Rs. 30		Levy of clerkage per passenger for cancellation of unreserved, RAC and waitlisted tickets:-
(i). Unreserved (second class): Rs. 30.
(ii) Second class (reserved) and other classes: Rs. 60
2.Cancellaton charge per passenger confirmed (reserved) tickets:-
(i). 48 hours before the scheduled departure of the train minimum cancellation charge
1st AC/executive class: Rs.120
2AC/1st Class Rs. 100
3AC/ACC/3A economy: Rs. 90
Second sleeper class: Rs. 60
Second class Rs. 30
(ii). Between 48 hours and 6 hours before the scheduled departure of the train @ 25% subject to minimum charge as per (i) above.
(iii) From 6 hours before the scheduled departure of the train and upto 2 hours after the actual departure of the train @ 50% subject to minimum charge as per (i) above.
(iv) No refund after the above prescribed time limit.		Cancellation charge per passenger on confirmed (reserved) tickets:-
(i). 48 hours before the scheduled departure of the train minimum cancellation charge
1st AC/executive class: Rs. 240
2 AC/1st Class              : Rs. 200
3AC/ACC/3A economy: Rs. 180
Second sleeper class  : Rs. 120
Second class               : Rs. 60
(ii). Between 48 hours and 12 hours before the scheduled
departure of the train @ 25% subject to minimum charge as per (i) above.
(iii) between 12 hours and 4 hours before the scheduled departure of the train @ 50% subject to minimum charge
as per (i) above.
(iv) No refund after the above prescribed time limit.
3.Partially confirmed: Upto two hours after the actual departure of the train.Partially confirmed: Upto half an hour before the scheduled departure of the train,
4.Refund on unused RAC/WL tickets: Upto 3 hours of the actual departure of the train subject to deduction in clerkage charge. No refund after the above prescribed time limit.Refund on unused RAC/WL tickets: Upto half an hour before the scheduled departure of the train subject to deduction of clerkage charge. No refund after the above prescribed time limit.
5.In case of cancellation of trains for e-tickets: Before 01.07.2015, for refund, TDR had to be filed. No change for counter PRS ticket.In case of cancellation of trains for e tickets: W. e.f. 01.07.2015, automatic refund is granted. Filing of TDR is not required. No change for counter PRS ticket.